Ramachandran Textiles

 

FAQ

Q. How can I purchase a product from your online store?

Purchasing a product from our online store is very easy. Kindly go to the ‘How to Shop’ option to understand the procedures.

Q. Can I purchase Gift Vouchers from your online store?

Yes! You can purchase Gift Vouchers from our online store. Gift Vouchers of different denominations are available just for you.

Q. Where do I redeem Gift Vouchers?

You can redeem the Gift Vouchers in any of our showrooms in Chennai or Trivandrum.

Q. Can I use the gift vouchers to buy products from your online store?

We are sorry. You can Only redeem the Gift Vouchers in our offline stores.

Q. Can I redeem the gift vouchers for Non-Textiles products in your store?

We are sorry. You can redeem the Gift Vouchers Only for textile materials.

Q. Till how long are the Gift Vouchers valid?

Each Gift Voucher is valid only for a maximum of 60 days from the date of purchasing it.

Q. Do you have provisions to ship products overseas?

Yes! We can deliver your products to more than 200 countries.

Q. Which are the courier-services you associate with to ship the products?

We associate with The Professional Couriers and Blue Dart for delivering products within India. For overseas shipment, we associate with FedEx, DHL, WNX (World Net Express) etc.

Q. Does the Shipping Charge include Duties and Taxes?

No! Shipping Charges does not include Duties, Taxes and Octroi charges.

Q. How may days will you take to deliver the products from the date of placing the order?

Shipping to Tamil Nadu and Pondicherry will take a maximum of 3 business days, 4 business days to ship to Kerala, Andhra Pradesh, Karnataka, 5 business days to ship to other states and 7 business days for overseas shipments.

Q. When will you process the orders?

We will process the orders by next day from the date of receipt of the order. If any issue in the payment, our payment gateway team will intimate to us. We will process that type of orders after clearing the issue.

Q. Can I Choose the Date of Delivery of the product to me?

Yes, you can Choose the Date of Delivery but only for the ‘Ready to ship’ items in our online inventory at the time of placing the order.

Q. Do you Deliver the products on the exact date as per our selection?

We take all efforts to Deliver the products a day in advance to the date of your choice so as to avoid any disappointment to you. We believe Customer is the King.

Q. How can I change the shipping address after placing the order?

You can intimate the new address via email to xxx@jtplaza.com, if there is any change in the shipping address. However, it would be impossible to change the delivery address if the particular order has already been shipped before receiving your email.

Q. Is it possible to give multiple shipping addresses in a single order?

No, it is not possible to give multiple delivery addresses in a single order. However, you can place different orders if you have multiple shipping addresses.

Q. Do you accept Credit Cards?

Yes, we do accept Credit Cards. Any of the following Credit Cards can be used to purchase products at www.jtplaza.com: MasterCard, Visa, American Express, Diners Club and JCB Credit Cards.

Q. Can I use Debit Cards to make purchases in www.jtplaza.com?

We process Visa Electron/MasterCard/Maestro Debit Cards of all major banks.

Q. What are the Net Banking options you offer?

Our Authorised Payment Gateway (CCAvenue) has partnership with all major banks.

Q. Do you have Cash on Delivery option?

No, we don’t offer Cash on Delivery option.

Q. What is ‘Billing Address’?

‘Billing Address’ is the address mentioned in your credit/debit card.

Q. Would you refund/cancel the payment, in case I cancel my order?

Yes, we have the provision to refund/cancel the payment in case you cancel the order.

Q. How would I get refunded, if I cancel the order?

If you have placed the order using Credit/Debit card or Net Banking option, the canceled amount will get credited to your card account.

Q. How long will it take for the cancelled amount to be credited back to my account?

Time to refund will depend on your bank process. Normally it takes a minimum of 2 to 3 business days from the date of refund or cancel of Credit/Debit card, Net Banking payments.

Q. What is Manual Authorisation?

If our Payment Gateway Team finds any incorrect details while checking your order, they will ask you for some documents for verification purpose to complete the process. This is called Manual Authorisation.

Q. How do I track the status of my order?

You can track the status of your order with Order Tracking option in our website.

Q. If I’m unable to track the status of my order in the website, what is my other option?

In case the status of your order is not updated in our website, you can send an email to xxx@jtplaza.com or reach us at +91 9XXX XXX XXX.

Q. How will I check whether my order has been dispatched?

An instant e-mail with the information about the shipment of your order will be sent to you, as soon as the parcel is handed over to the courier agency. Also, we will update you with a Tracking Number within 24 hours so as to let you track your shipment on your own.

Q. How will I find out whether my order has been delivered?

We will send you the delivery status of your order to your e-mail id.

Q. Can I get a replacement/exchange if I’m dissatisfied with the design of the product?

In the event that you are dissatisfied with your purchase, we will exchange/replace the product provided that it is unused and is in their original condition. Exchange/replacement must be made within three days from the date of delivery, and only one exchange per item is permitted.

Q. Are there any charges applicable for replacement/exchanged products, in case I’m returning it because I’m dissatisfied with the product?

All replacement/exchanged goods should be returned in the original packaging and the invoice should be enclosed with it. Our decision regarding the condition of returned goods shall be final. Shipping charges cannot be refunded and return-shipping charges will be applicable.

Q. Are you open on Sundays?

Yes, all our showrooms are open on Sundays.

Q. How can I get the contact details of your showrooms?

Kindly check the contact us page on our website to know the contact details of our all showrooms.